Book traversal links for Article 8: Complaints against Ombudsman Unit
Article 8: Complaints against Ombudsman Unit
N 1659/2023 Effective from 15/3/20238.1 A party to a Complaint who is dissatisfied with the Standard of service provided by the Ombudsman Unit when dealing with a Complaint may lodge a service complaint against the Ombudsman Unit.
8.2 The Ombudsman Unit shall acknowledge receipt of the Complaint within 3 business days and provide a response to the party within 14 business days.
8.3 The Ombudsman Unit shall provide a report to the Central Bank, on an annual basis, of all service complaints received and/or addressed, in the format as determined by the Central Bank.