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8.2.2 Reporting of Data

C 8/2020 STA Effective from 25/12/2020
  1. 8.2.2.1Licensed Financial Institutions must submit semi-annual reports to the Board and the response from the Board must be recorded.
  2. 8.2.2.2Senior Management must decide on the course of action that may be required based on the reports and information received and record all actions undertaken.
  3. 8.2.2.3Licensed Financial Institutions must submit through the Central Bank’s Complaints Data Management System monthly reports on Complaint data by the 15th day of the month. Reporting must be in a manner and format prescribed by the Central Bank.
  4. 8.2.2.4The Central Bank will hold periodic meetings with managers of the Licensed Financial Institution’s Complaints Management function to discuss the main trends and challenges and ways to address them.