Annexure

C 8/2020 STA Effective from 25/12/2020

Maximum Limits for Fees and Commissions Charged on Retail Customer Service

No.	Product	Fee	Cap (AED)
1	Personal Accounts	Account closure fee	100
2	Personal Accounts	Account balance letter	50
3	Personal Accounts	No liability certificate	60
4	Personal Accounts	Release letter	50
5	Personal Accounts	Liability letter issued to Gov’t Departments/embassies	60
6	Personal Accounts	Liability letter issued to financial institutions	60
7	Debit Card	Issuing supplementary ATM Card	25
8	Debit Card	Replacing Secret Pin Code	25
9	Debit Card	Replacing lost or stolen ATM card	25
10	Debit Card	Own ATM fees	0
11	Debit Card	Fees for using other bank's ATM	2
12	Debit Card	Copy of sales slip	25
13	Consumer Loans/Financing	Delayed payment penal interest charges	Max 200
14	Consumer Loans/Financing	Early settlement from other bank loans	1% Max 10,000
15	Consumer Loans/Financing	Final settlement from other sources/EOSB	1% Max 10,000
16	Consumer Loans/Financing	Partial payment	1% Max 10,000
17	Consumer Loans/Financing	Revolving overdraft fees	200
18	Consumer Loans/Financing	Loan Cancellation Fee	100
19	Consumer Loans/Financing	Other (loan copy, issuing redemption statements, audit confirmation	25
20	Car Loans/Financing	Early settlement	1% outstanding
21	Car Loans/Financing	NOC to Traffic Department	0
22	Car Loans/Financing	Advance payment of instalment	1% of instalment
23	Car Loans/Financing	Late payment penal charges	Max 500
24	Car Loans/Financing	Issuance of liability letter to other banks	60
25	Car Loans/Financing	Cancellation fee	100
26	Remittance	Swift copy charges	15
27	Remittance	Demand draft/pay order issuance/cancellation	75
28	Customer Term Deposits	Account closure fees-terms deposits	Cost (max 2%)
29	Credit Cards	Card replacement fee	75
30	Credit Cards	Liability/no liability letter	50
31	Credit Cards	Duplicate statement	45
32	Credit Cards	Copy of sales voucher	65
33	Credit Cards	Late payment fees	Max 230
34	Home Loans/Financing	Late payment fees	Max 700
35	Home Loans/Financing	Early settlement fees	Max 1% of outstanding balance or 10,000, whichever is less
36	Home Loans/Financing	Issuance of liability letter	85
37	Home Loans/Financing	Other certificate	75
38	Home Loans/Financing	Non-standard statement production/copy of original documentation	100
39	Home Loans/Financing	Property swaps administration fee	Max 1320 (valuation included)
40	Home Loans/Financing	Issuance of NOC	150
41	Home Loans/Financing	Partial Settlement Charges	Max 1% of outstanding balance or 10,000, whichever is less
42	Home Loans/Financing	Clearance letter	95
43	Home Loans/Financing	Request of other letters	90