Book traversal links for 17.1 Customer Complaints Processes and Procedures ‹ Introduction Up 17.2 Customer Support Officer › 17.1 Customer Complaints Processes and ProceduresN 35/2018 STA 17.1.1The Licensed Person must implement appropriate processes and procedures to resolve complaints from its customers in a timely manner. Book traversal links for 17.1 Customer Complaints Processes and Procedures ‹ Introduction Up 17.2 Customer Support Officer › 3823