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17.4 Disclosure of Unresolved Complaints

N 35/2018 STA
  1. 17.4.1The details of all overdue complaints for each month must be reported to the Manager in Charge within five (5) business days from the end of every month; and
  2. 17.4.2The Manager in Charge must evaluate the effectiveness of the customer complaint procedure based on the report on overdue complaints.