Skip to main content
Entire section Custom print Text Only Rich Text Print

17.5 Internal Audit

N 35/2018 STA
  1. 17.5.1The scope of the internal audit must include the overall efficiency of the Licensed Person in addressing customer complaints; and
  2. 17.5.2The Internal Auditor must give special attention to the turnaround time for each customer complaint and investigate the reasons for overdue complaints.