Book traversal links for E. Customer Protection Standards ‹ 16.35 Relationship with Other Documents3 Up Chapter 17: Customer Complaints Process › E. Customer Protection StandardsN 35/2018 STA Chapter 17: Customer Complaints Process Introduction 17.1 Customer Complaints Processes and Procedures 17.2 Customer Support Officer 17.3 Turnaround Time 17.4 Disclosure of Unresolved Complaints 17.5 Internal Audit Chapter 18: Unclaimed Funds Introduction 18.1 Meaning of Unclaimed Funds 18.2 Management of Unclaimed Funds Book traversal links for E. Customer Protection Standards ‹ 16.35 Relationship with Other Documents3 Up Chapter 17: Customer Complaints Process › 3820